Products & Designs
Q: Which products do you offer?
A: We offer unique and sentimental items, such as Jewelry (Necklaces, Bracelets,Dog Tags), and other personalized products!
Q: Can I personalize my products?
A: Yes, for $15 extra we can customize a small message on the back of many of
our necklaces, bracelets, and dog tags.
Q: How many lines can I get engraved?
A: We can only engrave 2 lines per item (each line can only have 20 characters
max). Example: Line 1: Daddy's Girl, Line 2: Jessica
The more characters you pick the smaller the font gets, so less is more suitable.
Q: What material are the jewelry items made of?
A: All of our jewelry products are made from high-grade surgical stainless steel(316L) which is a strong, corrosion-resistant, and low allergy metal. Items finished in gold are plated with real 18K gold, using specialized plating techniques that provide a hard-wearing coating of gold that won't rub or wearaway.
Q: Where are your items shipped from?
A: Our merchandise is made and shipped from Hackettstown,NJ.
Shipping, Packing & Fulfillment
Q: Which countries do you deliver to?
A: We deliver worldwide with door to door tracking.
Q: How long does it take orders to be produced?
A: Our US-based items take 5-8 business days to be produced and shipped.
Our international items can take up to 3 to 4 weeks to arrive. Please check our shipping policy page.
Q: How can I know my order has been shipped?
A: We will notify our customers by sending them an email notification with a
tracking number attached. If you opt into our facebook messenger service
you will get notifications there as well.
Q: Do you offer faster shipping?
A: Unfortunately, we currently do not have rush shipping options due to our
order volume and the nature of our products.
Replacements, Exchanges & Returns
Q: How can I know if I am eligible for a replacement?
A: We can replace or remake your order: if you received the wrong item, if
the item you received is defective, damaged or broken, or lost in fulfillment.
Q: How can I request a replacement?
A: We need an actual photo of the item you received ( we need
to see what the defective or damaged is) in order to request a remake as
soon as possible.
Q: I want to return my order and get a refund. What can I do?
A: Unfortunately, these are made-on-demand products and we only offer
refunds in extreme cases. We are pleased to offer replacements or
Q: I want to return my item to arrange an exchange. What can I do?
A: Please email firstname.lastname@example.org for more information.